Refund Policy

This policy sets uniform standards for all refund requests submitted through our platform, applicable to all products ordered from our store. Every refund procedure follows consistent internal workflows without differentiated rules for product categories, order values or delivery regions. All communications related to refunds must be submitted via the Contact Us page on the website for formal review and processing.

Refund applications are only accepted for orders that fall within the valid return window. Customers may initiate return and corresponding refund requests within sixty days after the confirmed delivery of their parcels. Partial-use cosmetic and skincare goods are eligible for review as long as most of the original product content remains intact. Severe artificially damaged products that cannot be resold are excluded from refund qualification.

No hidden deduction items will be applied to qualified refunds. Restocking fees, handling charges, return logistics fees and administrative surcharges will not be subtracted from the final refund amount under any circumstances. The total reimbursement equals the full USD amount the customer paid for the returned items during checkout.

Customers who intend to apply for a refund need to submit relevant information including order reference number, list of items to be returned and simple descriptive notes through the Contact Us page. Our support team will respond to each submission and issue complete return operation guidelines for packaging and delivery arrangements.

After the customer sends back the goods following provided instructions, our warehouse team will conduct full inspection upon receiving the returned package. Inspection results will be logged into the order system to confirm whether the order meets formal refund standards.

Once returned goods pass warehouse inspection, the finance team will start the formal refund process within a unified time frame of five to ten working days. All funds will be transferred back through the original payment channel used when placing the order. An automated notification will be sent to the customer’s registered email address once the transfer procedure is fully completed.

If customers fail to receive fund arrival notification beyond the standard processing window, they may submit follow-up inquiries via the Contact Us page to check real-time refund progress.

For orders with missing items, incorrect shades or damaged goods caused by transit issues, customers may choose between re-delivery service or full refund according to personal preference. Both solutions will be processed with priority after verification of supporting descriptions provided by users.

If a customer cancels an order before the warehouse completes shipment sorting, full refunds will be triggered immediately without waiting for return delivery procedures. Orders already dispatched to logistics carriers cannot be canceled directly and must follow the standard sixty-day return workflow for refunds.

We reserve the right to judge the validity of all refund requests based on actual order and product conditions. All refund handling follows the rules stated in this document, and the official Contact Us page serves as the only valid channel for all refund-related applications and consultation.